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· Regardless
of what you are repairing from a cell site to a 100 ton
chiller, all calls start the same way, by the placement
of a service call. Get all the info you can from the
dispatcher and when available talk to the customer
yourself, first off it’s great PR, second and most
importantly you are able to ask them a few questions
regarding their problem. On you’re way to the service
call you have some spare time and with this information
you will be able to come up with several possibilities
for troubleshooting your call. Some technicians arrive a
job site and wonder where they will start, you can know
exactly where to start and finish.
· Know
what the equipment is supposes to do and what the
sequence of operation is if you are unsure call someone
you has already been there, or call the office.
·
Don’t let yourself get bogged down looking for ghosts,
Some of the equipment we work on have several problems,
stay focused and solve one at a time, if you start
looking at different problems you will get confused and
frustrated.
· It
could be an residential condensing unit, a ice machine,
a walk-in freezer or a 100 ton chiller. They all work
with the same principles, pressure and temperature.
Your most valuable tool has got to be your P/T chart.
Keep a P/T chart with you at all times when
troubleshooting, most of the time it will tell you the
problem.
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